Rural Distance Education 12396 good helper for far

2022-06-13
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Last year, Changde Rural Distance Education "12396" science and technology service call center answered more than 1800 times, contacted more than 170 demands, provided on-site expert services 51 times, carried out technical training 18 times, and sent more than 20000 text messages. In the first half of this year, the "12396" station released more than 1000 agricultural related information, and sent 17680 agricultural related information through SMS. The call center received 819 appeals, 23 expert answers, and 18 expert door-to-door services, which solved the production problems for tens of thousands of farmers

from worrying that no one will fight to an endless stream; From worrying that experts have nothing to do to being overwhelmed by experts... Explore the reasons, "four changes" bear the brunt

change of concept: nurture great integration in the idea of big science and technology

in 2008, science and technology services changed from the original provincial unified number "96318" to the national unified number "12396" special service. "12396" service platform is composed of station system, SMS system, working team and expert team to realize all-weather coordination and linkage service. In July 2008, the "12396" service platform of Xinghuo technology was officially put into operation

in terms of platform integration, in order to realize the connection between distance education for rural Party members and cadres and spark technology "12396", and make full use of the rural site equipment, service network and coverage impact of rural distance education, it has become a top priority. In August 2009, the organization Department of the municipal Party committee The Municipal Bureau of science and technology jointly issued the notice on printing and distributing the "pilot Party of using rural distance education platform to carry out '12396' science and technology service activities, so the treatment of waste plastic particles will become a hot case in the future". Dingcheng District and linli County were identified as the pilot districts and counties of Rural Distance Education "12396" science and technology service, and three-level expert teams at the municipal, county and township levels were established to build a four-level service system composed of the Municipal Rural Distance Education "12396" science and technology service call center, the county Rural Distance Education "12396" science and technology service workstation, the township (town) Rural Distance Education "12396" science and technology service station and the village Rural Distance Education "12396" science and technology service point, Flexible and diversified quick service methods and stable and effective working operation mechanism have been formed in the pilot area

in terms of talent integration, the "12396" science and technology service municipal team of rural distance education is composed of experts from colleges and universities, scientific research institutes and agriculture related departments directly under the municipal government, the county team is composed of experts from agriculture related departments directly under the county, leading enterprises and associations, and the township team is composed of a team of science and technology instructors composed of technicians from Township rural science and technology service institutions, rural distance education, local agricultural products enterprises and associations

in terms of team integration, it has realized the comprehensive utilization of team service resources such as science and technology special commissioner, science and technology team and rural distance education "12396" expert group, so that they can give full play to their technical advantages on the basis of highlighting their respective characteristics

change of mechanism: form a system by seeking common ground while reserving differences

"we establish a new rural science and technology service system with rural distance education '12396' as the link, not to replace the existing system of relevant agriculture related departments, but to coordinate and cooperate with each other under the common goal of serving 'agriculture, rural areas and farmers' and maximize service benefits." When explaining how to manage "12396", Zhao Xing, director of the Municipal Bureau of science and technology, said, "but we have our own management mechanism."

take administration as the first driving force. The Municipal Rural Science and technology information service coordination leading group was established, with the vice mayor in charge of science and technology as the group leader. The member units include the Organization Department of the municipal Party committee, the Municipal Science and Technology Bureau, the Rural Work Department of the municipal Party committee, the Municipal Finance Bureau, the Municipal Agriculture Bureau, the Municipal Information Office, the Municipal Animal Husbandry Bureau and other relevant units. County, township and village have also set up corresponding coordination leading groups

manage people and affairs by system. In order to ensure the standardization and order of Rural Distance Education "12396" science and technology service activities, the responsibilities of Rural Distance Education "12396" working institutions and expert groups at all levels, the working process of Rural Distance Education "12396" call center, and the service record account have been established

take interests as the link. "Do scientific research in the fields, write papers on the smiling faces of farmers, and create industry in the agricultural industry! This is the grand blueprint drawn by director Zhao Xing for us, which makes us have sweetness, ambition and more." Wang Jingren, a municipal team expert and professor of Hunan University of Arts and Sciences, said in an interview. How to stabilize the expert team? The Municipal Bureau of science and technology has given corresponding project support to the 15 experts of the Municipal Rural Distance Education "12396" expert service group, so that they can not only contribute technology, but also have corresponding economic returns; For county-level service teams, the municipal and county science and technology bureaus have budgeted the "12396" special fund for Rural Distance Education at the beginning of each year, which will be distributed according to the number of attendance services at the end of the year. In response to how to stimulate the enthusiasm of expert services, Zhang Qingbai, director of the city's Rural Distance Education "12396" call center, said, "We warmly welcome experts with real talent and learning to join the expert service team, but the on-site service is just irrelevant. If no results can be achieved during the service period, the Municipal Rural Distance Education '12396' call center will no longer be employed, and the Municipal Science and Technology Bureau will be requested to interrupt or delay the project support. This is our 'curse'."

change of mode: continuous innovation in the connection between service and demand

according to the staff of the "12396" call center of Rural Distance Education in the city, the service of "12396" of rural distance education mainly adheres to the "seven timeliness"

that is, the scientific and technological training shall arrive at the village in time, and the training shall be specially organized according to different characteristics and agricultural time; The consultation response was timely. The consultation response rates of the city's Rural Distance Education "12396" call center, the county's Rural Distance Education "12396" workstation and the township (town) Rural Distance Education "12396" service station reached 100%; The remote service answers questions in time. During working hours, the personnel of the Rural Distance Education "12396" call center must log in to the Changde Rural Distance Education "12396" science and technology service, pay attention to the station information and reply at any time. All experts must browse the station once a week to answer the farmers' demands in time, and establish the Changde Rural Distance Education "12396" expert service group. The real name lists the expert number, which is convenient for farmers and experts to talk directly, The station has also established a practical technology video database, agricultural product information database, agricultural information wanwen database, etc; The door-to-door service shall arrive in time, and the demands that cannot be solved by Heluo shall be served by experts. According to the principle of proximity, the nearest County Rural Distance Education "12396" workstation and township (town) Rural Distance Education "12396" service station shall contact experts to answer or provide on-site guidance. If they cannot be solved, the Municipal Rural Distance Education "12396" call center shall be responsible for contacting experts for service; Precautions: the "12396" science and technology service call center of the city's rural distance education has established a database of branch secretaries of villages and towns and large farmers of planting and breeding throughout the city, with more than 30000 storage numbers. In case of season, timely release agricultural related information or give early warning in case of major disasters; When encountering difficulties, the key problems were solved in time. The large-scale death of artichokes in the West Dongting management area and other problems have been listed in the key topics undertaken by the Municipal Institute of Agricultural Sciences, the Municipal Institute of Forestry Sciences and the Wuling District Vegetable Science Research Institute by the Municipal Bureau of science and technology, and the preliminary research has been carried out; Check the effect and pay a return visit in time. For all farmers who consult or provide on-site services, in addition to recording the service results, pay a return visit or on-site return visit in time according to the situation

change of reputation: it has become famous in the mutual transmission of farmers

farmers inadvertently call and click to trust, and then to the mutual transmission of letters among farmers. Many "township officials", "village officials" and associations also regard "12396" as a "smart Star" and turn to it for help when they encounter questions

Wang Yangui, Secretary of the Party committee of xinglongjie Township, Taoyuan County, introduced that the township now has an area of about 5000 mu of Camellia oleifera. The tea trees in the township have a long history. Most of them are "centenary Camellia" in the Qing Dynasty. When the output is high, one mu of Camellia oleifera can produce about 50 kg of oil. However, with the decline of output year by year, many tea trees are left unattended in the mountains. Individual farmers explored ways to increase production, but the effect was not obvious. The century old camellia tree has come to an end after vicissitudes of life? Xinglong Street Township Government is also very anxious. Camellia oleifera is one of the characteristic products of the township. How can the data at this time be recorded when the rope is broken? The "12396" expert group came to chenjiatan village, where Camellia oleifera is planted intensively in xinglongjie Township, for on-the-spot investigation. The soil is a typical acidic soil, which is suitable for planting oil tea trees. The expert group also looked carefully at the surrounding environment and the varieties of Camellia oleifera on the mountain, and learned more about the picking habits of farmers. The expert consultation concluded that the quality of trees has degraded, and there are misunderstandings in the management and maintenance of farmers. These reasons led to the collapse of Camellia oleifera. The expert group came up with a "prescription": improving the growth environment, transforming the forest appearance, improving varieties and changing tree species. The township government has the confidence. In order to promote the prosperity of villagers, the correction of Camellia oleifera low price of "government guidance, science and technology demonstration and enterprise alliance" is in full swing. "With 12396, technology in hand, you don't have to worry about getting rich!" Wang Yangui said. Changde

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